For the true cracked soda look we recommend sizing up in our tops, as they tend to run smaller and this ensures a comfortable fit. Conversely, our bottoms are generally true to size, so selecting your usual size should provide an ideal fit.

Please refer to the size chart on each product page for specific measurements.

Yes, we ship worldwide. Delivery times for international orders vary between 5-15 days depending on your location and customs processing.

If you need to change your shipping address, please contact us at hello@crackedsoda.com.au as soon as possible. If your order has not been dispatched yet, we will do our best to update your shipping information.

Our processing time is 1-5 business days plus the selected shipping time. During sale periods, processing may take 2 weeks. For detailed information, refer to our shipping page.

Delivery times range from 3-5 days within Australia and 5-15 days for international orders, depending on location and customs. Orders are dispatched within 1-2 business days from our warehouse in VIC. Customers are responsible for import taxes and duties on international shipments.

Yes, we offer click and collect at our Werribee store.

You'll receive a tracking number via email once your order is dispatched. If you encounter issues with tracking, email us at hello@crackedsoda.com.au.

Check your spam/junk folder first. If it's not there, contact us via our contact page here.

If your package arrives damaged, please take photos of the damage and email us at hello@crackedsoda.com.au within 48 hours of receiving the package. We will assist you in resolving the issue.

For specific inquiries, email us at hello@crackedsoda.com.au for notifications when back in stock.

Despite our utmost efforts, there may be rare occasions when our warehouse is unable to fulfil an item in your order. Rest assured, if this occurs, our team will promptly contact you to inform you and discuss the next steps.

Stay updated on current promotions by signing up for our newsletter or following us on social media. Plus, get 10% off your first order when you subscribe!

Enter your discount code at checkout in the designated field. The discount will be applied to your order total before payment is processed.

We accept Afterpay, PayPal, VISA, Mastercard, American Express, Apple Pay, Google Pay and Shop.

If you receive the wrong item or something is missing, please email us at hello@crackedsoda.com.au, and we will resolve the issue as soon as possible.

Contact us at hello@crackedsoda.com.au immediately to make changes or cancel your order before it is shipped. 

For questions, suggestions, or feedback, reach out via ourcontact pageor email us directly at hello@crackedsoda.com.au.

Yes, if you change your mind about an item purchased on our website, you are entitled to a store credit within 30 days of receipt of delivery. Providing they meet our requirements,

Email hello@crackedsoda.com.au for exchange inquiries. 

Email hello@crackedsoda.com.au to request a return. Items returned without prior approval will not be accepted. 

Once we receive your request we’ll send you instructions on how and where to send your package. 

In Order to qualify for a store credit please make sure that you have the below information

• Proof of purchase provided (invoice or order number)
• Email associated with the order
• Tags are still attached
• Items are in original, undamaged packaging
• Items are in their original and unworn condition

Yes, we accept returns for change of mind or incorrect sizing within 30 days of purchase, provided tags are still attached. Items can be returned for store credit. 

Items purchased from Cracked Soda stockists must be returned to the original store. We cannot process returns on behalf of stockists.

If you have made an online purchase and want to exchange it in-store, you can do so by ensuring it meets the following requirements:

• Proof of purchase provided (invoice or order number)
• Email associated with the order
• Tags are still attached
• Items are in original, undamaged packaging
• Items are in their original and unworn condition

Please note that our stores may not carry all items available online. However, you have the option to receive a store credit or exchange for another item in-store.

Most items are machine washable except for tutu dresses, which should be hand washed for best care.Always read the care tag before washing. It contains tailored care instructions for each specific item, helping them maintain their quality and appearance.