For the perfect cracked soda look, we suggest opting for a larger size in our tops, as they tend to run smaller, ensuring a comfortable fit. On the other hand, our bottoms typically fit true to size, so choosing your usual size should give an ideal fit.

For tailored assistance, feel free to reach out to us during our available hours via chatbox, where our stylist can assist you. If you contact us outside of those hours, we will get back to you as soon as we return.

Please refer to the size chart on each product page for specific measurements.

Yes, we ship worldwide. International Shipping rates differ by country; check the checkout page for prices, with estimated delivery times ranging from 5-15 days.

Please note that delivery times are estimates. We will strive to meet these timeframes, but actual delivery depends on the Australia Post schedule once your order leaves our warehouse.

After your order is placed, it cannot be changed. If you've made an error with your order, please reach out to us immediately, and we will do our best to amend it. However, we cannot guarantee that we will be able to make the changes in time.

Our typical processing time ranges from 1 to 5 business days, with most orders being dispatched within 1 business day. However, during sale periods, processing may take up to 14 business days. If delays extend beyond this timeframe, we will make every effort to keep you informed with updates.

Standard Shipping across Australia estimated delivery in 3-5 business days.

Express Shipping  Australia-wide estimated delivery in 1-3 business days.

International Shipping rates differ by country; check the checkout page for prices, with estimated delivery times ranging from 5-15 days.

Please note that delivery times are estimates. We will strive to meet these timeframes, but actual delivery depends on the Australia Post schedule once your order leaves our warehouse.

Yes, Click & Collect is available at our Werribee, Watergardens, and Epping stores, with orders typically ready in 1-3 business days.

You'll receive a tracking number via email once your order is dispatched. If you encounter issues with tracking, get in touch here

Sometimes, your tracking email may end up in your junk or spam folder, so be sure to check there. Also, double-check that you're looking at the correct email address you used when placing the order. If you didn’t provide an email address, simply log in to our website, and you can view your tracking information by checking your order history. If you're still not seeing it, feel free to get in touch with us here here.

If your package arrives damaged, please take photos of the damage and email us at hello@crackedsoda.com.au within 48 hours of receiving the package. We will assist you in resolving the issue.

If you’d like to be among the first to know when a specific item and size are restocked, simply click on the item and size, then select the option to notify me when available. Unfortunately, not all products are restocked, but we consistently release new styles and colors.

To learn more or to find out when our next drop is, please reach out through the chatbox to connect with one of our experienced team members who can assist you!

Sometimes, an item in your order might be out of stock. We will make every effort to reach out to you so that you can choose an alternative option. However, during busy periods or if alternatives are unavailable, we may need to issue a refund without prior notice. You will receive an email once the refund has been processed, and we will do our best to contact you beforehand whenever possible.

Keep yourself informed about our latest promotions by subscribing to our emails and SMS alerts, or by following us on social media. Additionally, enjoy a 10% discount on your first order when you sign up!

To apply your discount code, simply enter it in the designated field at checkout before proceeding to payment. The discount will be deducted from your order total prior to processing your payment.

We are pleased to accept a wide range of payment options, including Afterpay, PayPal, VISA, Mastercard, American Express, Apple Pay, Google Pay, Shop and Cracked soda gift cards as payment methods.

In the uncommon event that you receive an incorrect item or if something is missing from your order, please contact us immediately so we can address the issue! We kindly ask that you inform us of any missing or incorrect items within 48 hours of receiving your package.

Reach out to us here

After your order is placed, it cannot be canceled or changed. If you've made an error with your order, please reach out to us immediately, and we will do our best to amend it. However, we cannot guarantee that we will be able to make the changes in time.

Reach out to us here.

For any questions, suggestions, or feedback, please visit our contact page

Alternatively, during our business hours, you can start a chat using the chatbox on our site. We are here to assist you during those hours, or we can get back to you once we're available again.

Cracked Soda is dedicated to making sure you are entirely happy with your purchase. If you decide to change your mind about an item bought on our website, you can receive a store credit or an exchange within 30 days of receiving your order.

To qualify for a store credit or an exchange, please ensure the following :

• You have proof of purchase, including your order number

• Tags still attached to the items

• Items are in their original condition, unworn and undamaged packaging
  
  If we receive your return and it does not meet these conditions, we may refuse your return, and you could incur delivery costs to send the items back to you along with a potential fee.
  
  To start the return process, please contact us Here
  
  Please note that our in-store return policy differs from that of online purchases; for details on exchanging your online items in-store, click here

If you wish to return your items for an exchange or store credit, please contact us HERE. Once you've reached out, we will send you a return form along with detailed instructions via email.

Before reaching out, kindly ensure you have reviewed the conditions required to qualify for an exchange.

Items purchased from Cracked Soda stockists must be returned to the original store. We cannot process returns on behalf of stockists.

If you've made an online purchase and wish to exchange it in-store, please ensure that it meets the following:

To be eligible for store credit or an exchange, kindly have the following information ready:

• Proof of purchase, including your order number

• Tags still attached to the items

• Items must be in their original condition, unworn, and in undamaged packaging

Please be aware that our physical stores may not stock all items found online. However, you can opt for store credit or exchange for another item in-store.

Most items can be washed in a machine, with the exception of tutu dresses, which are best cared for through hand washing. Always check the care tag prior to washing, as it provides personalized instructions for each item, ensuring they retain their quality and appearance.